Q: How will my product be shipped?
A: All orders will be shipped via UPS Ground, USPS or CANADA Post.
Q: How long will it take to receive my order?
A: Orders are shipped within 2-3 business days and arrive at their destination in 7-10 business days depending on your location. During holiday seasons the delivery time will increase. Give yourself enough time during peak holiday seasons to place order.
Q: What is your return policy?
A: If you are not 100% satisfied with your order and want to return it, simply email us at firstname.lastname@example.org. Make sure your subject line reads “returned item” and we will contact you within 24-48 hours and take care of your return. Note: In order for your return to be honored we must hear from you within 14 business days after you receive your order. Please include all pertinent information such as: Order #, Item #, Contact# etc.
Q: Do you take international orders?
A: No. Sorry not at this time maybe in the future.
Q: Is there a minimum order?
A: No, there is not a minimum order.
Q: Do you have a catalog I can order?
A: Yes. We have printed versions, once you place an order we will include a catalog with your order for FREE.
Q: I’m trying to checkout and I’m having problems completing my purchase. I know my card is good so what’s the problem?
A: We use very high standards in site security and card authorization. Therefore, the billing information entered must EXACTLY match what the issuing bank has on file for the card holder. Be careful, as excessive denials may flag your credit card company into freezing your account for fraud protection. If yo have a PAYPAL account you can also use your account as a form of payment.